Digital ticketing improves the fan experience by putting everything you need for an enjoyable game day right into your pocket via your smartphone. No more remembering to grab your tickets before you leave home or making sure you grabbed the right tickets for that game. Here are more benefits and why to use digital ticketing:
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Contactless entry; the most sanitary and efficient way to enter all Rocket events. |
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Avoid standing in "Will Call" lines to pick up your tickets. |
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No need to print your tickets! Simply present your tickets on your smartphone at the gate. |
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Eliminates shipping delays and prevent your tickets from ever getting lost in the mail. |
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Extend season-ticket payment deadlines closer to the start of each season. |
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Flexibility for you the fan to manage your tickets anytime and anywhere. |
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Increased security of tickets and instant updates through the digital wallet. |
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Instant gratification of getting your game tickets immediately. (note: season tickets are sent a few weeks prior to the start of the season). |
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Digital Season Tickets:
- Log into your utrockets.com account by visiting utrockets.com/myaccount and renew your season tickets. Verify your email address while you're there!
- Choose "Mobile" as your delivery method.
- In early August, you will receive an email with a link to access your digital tickets. Season tickets cannot be delivered by SMS Text.
- Before you arrive at the game, download and save your digital tickets to your Apple or Android device.
- Present your digital ticket at the gate!
Gallery: (8-27-2025) 2025-26 Digital Ticket Guide
All-IN-1 FAQ
- Choose "Mobile" as your delivery method.
- Open your email on your smartphone. You will receive two emails from athleticticketoffice@utoledo.edu. One will be your confirmation email and the other email will contain a link to access your digital tickets. Tap the link of the event name that you wish to save.
- Tap the button to add your tickets to your Apple Wallet or Google Pay App. Tickets will be saved on your phone for easy access.
- If you choose Apple Wallet, just tap the 'ADD' button to add your tickets to your Apple Wallet. On the event day, your iPhone will notify you on your home screen with a quick access notification icon. Your tickets can be found in your wallet on your iPhone.
- For Google Pay, tap 'Save to Phone' and your pass will save to your Google account. You can access your ticket(s) in Goggle Pay App on your Android.
Note: We recommend before you arrive at the game that you save your digital tickets to your Apple or Google Wallet.
- Present your digital ticket at the gate for admittance!
Toledo Athletics and our teams look forward to a packed house, having you at the game cheering them on. It provides the best atmosphere for our student-athletes and for you as fans. However, if you aren't able to make it to the game, you have the option to make sure your tickets are used and our stands are full of energetic fans cheering the Rockets on to victory!
Forwarding unused tickets to family and friends is now easier than ever. Eliminate the need to meet face-to-face or stand in will call lines before the game to drop off or pick up extra tickets. Simply access your account online and forward your tickets to a friend. The recipient then gets an email notifying them of the forward, instantly receives the tickets, and then downloads the tickets on demand. It's that easy!
- Click "Transfer Tickets".
- Select the game you wish to transfer ticket(s) for.
- Select the seat(s) to transfer along with selecting to send through email or text.
- Review all of your transfer information and ensure everything is correct.
- Click "Submit" and sign out.
Note: The transfer will take place via SMS text messaging or email. Recipients will receive a link that allows them to accept the tickets and download them to their Apple or Android device.
Want help with digital ticketing? Call 419.530.GOLD (4653) to have a member of our team assist you!
Q: Why use digital tickets?
A: Moving away from the traditional printed ticket is all about improving the fan experience. It allows us to put our fans first, better serve our supporters, fans and patrons in a more convenient way. Digital ticketing increases the security of ticket management and the event entry process. A digital ticket also:
- Extends season-ticket payment deadlines that are closer to the start of each season.
- Eliminates shipping delays.
- Eliminates waiting in "Will Call" lines to pick up your tickets.
- Provides flexibility for fans to manage tickets anytime and anywhere.
- Increase security of tickets and provides instant updates through the digital wallet.
- Allows for contactless entry, the safest and most sanitary way to receive your tickets.
Q: What is a digital ticket?
A: Digital tickets are individually barcoded, allowing one scan per entry, so any attempts to duplicate, alter, or sell any copies of mobile ticket will result in admittance being refused to the event. This provides heightened security by identifying counterfeit and stolen tickets.
Q: How do digital tickets work?
A: For Apple Wallet or Google Play you will be able to save one pass for each ticket ordered. (For example, if you purchased four tickets, you will have four files and would then click on each attachment to add the ticket to your Wallet or Google Pay.)
Q: What does a digital ticket look like?
A: A digital ticket contains a unique ticket verification QR code (barcode). It also contains the customary ticket information that you would see on a traditional hard-stock paper ticket such as a game date, time, section, row, seat, etc.
Q: How Can I know if digital ticket will work on my smartphone? Will digital ticketing work on iPhone or/and Android?
A: Digital tickets work on all smartphones. We encourage fans to load their tickets into their phone's digital wallet (Apple Wallet/Google Pay) for the best experience. Please note iPads do not support Passbook regardless of the iOS version.
Q: How will I receive my ticket?
A: Digital tickets will be sent to you via email or by SMS text, enabling you to load them into your digital wallet (Apple Wallet/Google Pay app) for easy access. The ticket that is emailed to you is a valid ticket. Make sure you protect it like you would any other ticket. Each ticket contains a unique code that is scanned at the event. If any copies are made of the ticket, only the first scan will be allowed entry. If a unique code has already been scanned, the attendant will be alerted and entry will not be permitted.
Q: When should I receive my digital tickets?
A: Delivery of and access to your football digital tickets will begin in mid- August, with any tickets purchased after that date being delivered immediately. Delivery of and access to basketball digital tickets will begin in mid-October, with any tickets purchased after that date being delivered immediately.
Q: Why did I receive two emails?
A: When purchasing tickets through the Rocket Ticket Office you will receive two separate emails. The first email will be your purchase confirmation and receipt showing the details of your order. The second email will be the delivery of your digital tickets for you to download to your digital wallet (Apple Wallet/Google Pay app).
Please note: If you are purchasing early you will receive your order confirmation email immediately. The second email with the delivery of your tickets will happened closer to the start of the athletic season (mid-August for football and mid-October for basketball, with any tickets purchased after that date being delivered immediately.
Q: What if I haven't received my digital tickets yet?
A: If you believe you should have received your digital tickets, but have not, please follow the steps below to make sure they haven't been delivered:
- Make sure you have used the correct email address.
- Check your junk or spam mail folder.
- Adjust your spam guard and junk mail settings to receive emails with attachments.
- Add our email address, athleticticketoffice@utoledo.edu, to your list of trusted email addresses.
- Allow at least one (1) hour after your purchase for your email to arrive.
- If you are still having troubles please reach out to the Rocket Ticket Office by calling 419.530.GOLD (4653) or email athleticticketoffice@utoledo.edu.
Q: Can I print my digital tickets?
A: No. With the conversion to digital ticketing, the PDF or "print at home" option is no longer available. All season tickets and single game tickets are fully digital and only accessible via your mobile device. Your phone is your ticket! The purchaser or recipient of the tickets must have a smartphone to access their digital ticket(s). We recommend that the recipients of the digital tickets add the tickets to their smartphone's wallet or passbook to allow them to quickly access their digital tickets on game day in the event of limited data connections of Wi-Fi service. If you arrive at the gate with tickets printed on paper, you will be directed to the Rocket Ticket Office to have ticket verified and securely reprinted.
Q: Can I have multiple tickets on the same mobile device?
A: Yes. You can view all of your tickets by swiping left or right on your smartphone. We highly encourage you to transfer a ticket to each member of your party to allow for the easiest entry and access into the venue.
Q: What if my guest(s) and I are arriving to the venue at different times?
A: If arriving at different times, you will need to transfer a ticket to each member of your party. This will allow you and your guest(s) to arrive at the venue at your own convenience. Once the ticket transfer offer has been sent to your guest(s), they will receive an email instructing them to accept the ticket(s). If they do not already have a Toledo Rocket Account, they can easily create an account to the accept the ticket offer. Once your guest(s) have accepted the transfer offer, they need to download the tickets and add it to their digital wallet. Recipients have 48 hours from the time of transfer to complete the transaction.
Q: Do I download my ticket to my device before arriving to the stadium or when I arrive?
A: While you can access your online account and ticket links received via email/SMS at any time, w
e recommend that fans always download tickets to their devices once they receive them due to the limited WiFi/cellular connectivity at our stadium or arena.
Q: Can I transfer a digital ticket from my phone's wallet instead of transferring through utrockets.com/myaccount?
A: No, tickets can only be transferred through your online account. This will ensure that we are able to assist and provide the best game-day experience for those using the tickets at our events. Recipients have 48 hours from the time of transfer to complete the transaction.
Q: What if I lose/delete my ticket delivery email?
A: Not to worry, you can access your tickets through your online account at utrockets.com/myaccount or have them reprinted by the Rocket Ticket Office with a valid photo ID that matches the name on the account.
Q: What if I don't have a smartphone, my smartphone dies on game day or I prefer an hard ticket?
A: We understand digital ticketing may not work for everyone.
Please contact the Rocket Ticket Office so that other arrangements can be made. Please remember when picking up tickets at "Will Call" you will be required to show a valid photo ID for the name on the ticket account.
Q: How will my ticket be scanned?
A: Fans with a ticket in their digital wallet will need to bring their ticket up on their smartphone and hold the QR code (barcode) next to one of our scanners for contactless entry.
Rocket Ticket Office located in the Sullivan Athletic Complex at Savage Arena.
